Delivery Policy

This Delivery Policy explains how Stalder & Reid processes and delivers orders placed through stalderandreid.co.uk.

We currently deliver to customers within the United Kingdom only. Delivery options, costs and estimated timeframes are shown before you complete your purchase at checkout.

1. UK Delivery Options

Our current UK delivery options are:

Standard UK Delivery — FREE
Order processing: 2–4 business days
Delivery after dispatch: 8–12 business days

Express Delivery — £12.90
Order processing: 2–4 business days
Delivery after dispatch: 5–8 business days

The delivery method selected at checkout will be shown in your order confirmation.

2. Estimated Total Delivery Time

Order processing time and delivery time are separate.

Based on our standard processing period, the typical estimated total timeframe is:

• Standard UK Delivery: approximately 10–16 business days from successful payment and verification;
• Express Delivery: approximately 7–12 business days from successful payment and verification.

These are estimated timeframes rather than guaranteed delivery dates, unless we expressly agree a specific delivery date with you.

3. Free Standard UK Delivery

Standard UK Delivery is provided free of charge.

There is currently no minimum order value required to receive free Standard UK Delivery.

The normal transit time after dispatch is 8–12 business days.

4. Express Delivery

Express Delivery is available for £12.90 where offered at checkout.

The normal Express Delivery transit time after dispatch is 5–8 business days.

Selecting Express Delivery does not reduce the normal 2–4 business day order-processing period or remove any payment, address, security or order-verification requirements.

5. Order Processing

Orders are generally processed within 2–4 business days following successful payment and address verification.

Processing includes the steps required to verify, prepare and release an order for dispatch.

Some orders may require additional verification for payment security, fraud prevention or customer protection.

Where additional information is reasonably required, Stalder & Reid Client Services may contact you.

Orders requiring additional verification may take longer to process.

6. Business Days

For the purposes of our processing and delivery estimates, business days generally mean Monday to Friday, excluding UK public holidays.

Saturdays, Sundays and UK public holidays are not normally counted when calculating the business-day estimates stated in this policy.

Orders requiring processing during a UK public holiday will normally resume processing on the next business day.

7. Delivery Estimates

Our current estimated transit times after dispatch are:

• Standard UK Delivery: 8–12 business days;
• Express Delivery: 5–8 business days.

Delivery may occasionally take longer because of circumstances including:

• carrier or logistics disruption;
• severe weather;
• public holidays;
• address issues;
• security or verification checks;
• customs or border processing;
• transport disruption; or
• other circumstances outside our reasonable control.

Where we become aware of a significant issue affecting your order, Client Services will provide assistance where appropriate.

8. Dispatch Origin, Taxes and Import Charges

Orders for customers in the United Kingdom may be dispatched from fulfilment locations outside the United Kingdom.

Stalder & Reid is responsible for applicable import duties and import taxes associated with delivery of your order to the United Kingdom.

Customers should therefore not be required to pay an additional import duty or import-tax charge as a condition of receiving their order.

If a carrier, customs authority or delivery provider unexpectedly asks you to pay an import duty or tax relating to your Stalder & Reid order, please contact Client Services before making the payment where reasonably possible.

9. Delivery Destination

Stalder & Reid currently accepts online orders for delivery within the United Kingdom only.

The delivery options available for your address will be displayed during checkout.

Please ensure that the delivery address entered during checkout is complete and accurate.

10. Delivery Outside the United Kingdom

Delivery to customer addresses outside the United Kingdom is not currently offered through stalderandreid.co.uk.

This does not mean that all orders are dispatched from within the United Kingdom. As explained above, orders may be fulfilled and dispatched from locations outside the UK.

If additional destination countries are introduced in the future, applicable delivery charges, timeframes, taxes, duties and conditions will be communicated before an order is placed.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing checkout.

If you notice an error after placing your order, please contact Stalder & Reid Client Services as soon as possible.

We will try to assist, but we cannot guarantee that an address can be changed once the order has entered processing or has been dispatched.

12. Tracking

Where tracking is available for your shipment, the tracking information will normally be sent to the email address associated with your order once it becomes available.

Tracking systems are operated by the relevant logistics or delivery provider and may take some time to show the first update after dispatch.

Tracking information should be used together with the estimated delivery timeframe shown in this policy.

13. Receiving Your Order

Please ensure that the delivery address provided is one at which the parcel can be safely received.

Depending on the delivery service, parcel value and carrier procedures, additional delivery confirmation or security measures may apply.

Please follow reasonable delivery instructions and tracking updates provided by the relevant carrier or logistics provider.

14. Delayed Orders

If your order has not arrived within the estimated delivery period, please check any tracking information available for the shipment.

If the tracking information does not resolve the issue, please contact:

Stalder & Reid Client Services
Email: clientservices@stalderandreid.co.uk
Telephone: +44 7723 658569

Please include your order number so that we can investigate the delivery efficiently.

15. Lost Parcels

If tracking or other delivery information indicates that a parcel may have been lost, please contact Stalder & Reid Client Services.

We may need to investigate the shipment with the relevant carrier, logistics provider or fulfilment partner before confirming whether the parcel has been lost and determining the appropriate resolution.

Nothing in this section limits your statutory consumer rights.

16. Parcels Marked as Delivered

If tracking shows that an order has been delivered but you cannot locate the parcel, please:

• check the delivery location and tracking information;
• check whether another person at the address accepted the parcel;
• check any safe-place information provided by the carrier; and
• contact Stalder & Reid Client Services if the parcel remains missing.

We may open an investigation with the relevant delivery or logistics provider where appropriate.

17. Damaged Parcels or Products

If your parcel arrives visibly damaged, or if the product inside appears to have been damaged during delivery, please contact Client Services as soon as reasonably possible.

Where possible, retain the original packaging and provide photographs of:

• the external parcel or packaging;
• the delivery label;
• the product packaging; and
• the affected product.

This information may help us investigate the issue and arrange the appropriate next step.

Your statutory rights concerning damaged, faulty or misdescribed goods are not affected.

18. Incorrect Delivery

If you receive a product different from the item shown in your order confirmation, please contact Client Services before returning it.

Where an incorrect item has been supplied because of an error for which Stalder & Reid is responsible, we will provide appropriate return instructions and handle reasonable return costs in accordance with applicable law.

19. Failed Delivery

If delivery cannot be completed, the carrier may make another delivery attempt, provide alternative delivery or collection instructions, or return the parcel in accordance with its procedures.

Customers should monitor any tracking information supplied and follow reasonable carrier instructions.

If a parcel is returned because the delivery address supplied by the customer was incomplete or incorrect, please contact Client Services so that the appropriate next step can be determined.

20. Orders Returned to Sender

If an order is returned to us or to an authorised fulfilment location, Client Services may contact you to determine whether the order should be re-sent, refunded or otherwise resolved.

Where permitted by law, any additional delivery cost arising solely because inaccurate or incomplete delivery information was supplied by the customer may be discussed before another delivery is arranged.

21. Delivery and Your Statutory Rights

Nothing in this Delivery Policy limits or excludes your statutory consumer rights.

Under UK distance-selling rules, goods must be delivered within the period agreed with the consumer and, where no different period has been agreed, applicable law generally requires delivery within 30 days.

The processing and delivery estimates published by Stalder & Reid form part of the delivery information made available to you before purchase.

22. Risk During Delivery

Where you purchase as a consumer, responsibility for accidental loss or damage generally passes to you when the goods are delivered into your physical possession, or into the possession of a person you have identified to receive them on your behalf, subject to applicable law.

23. Customer Collection

Stalder & Reid does not currently offer customer collection or in-person pickup for online orders.

Please do not travel to any Stalder & Reid business, administrative, representative or fulfilment address to collect an order unless Client Services has expressly confirmed otherwise in writing.

24. Returns

Information concerning returns is provided separately in our Returns & Refund Policy.

Please contact Client Services before sending a return so that the appropriate authorised return address and instructions can be provided.

The business address of PURA VIDA ECOM SOLUTIONS LLC and the address of our UK Representative are not customer returns addresses.

25. Contact Us

For questions or assistance relating to delivery, tracking or an existing order, please contact:

Stalder & Reid Client Services
Email: clientservices@stalderandreid.co.uk
Telephone: +44 7723 658569
Website: stalderandreid.co.uk

Client Services hours:
Monday to Thursday: 8am–4pm London time
Friday: 9am–3pm London time
Saturday and Sunday: Closed

We are also closed on UK public holidays. Enquiries and orders requiring processing during public holidays will normally be handled on the next business day.

26. Company Information

Stalder & Reid
Operated by PURA VIDA ECOM SOLUTIONS LLC
Registered in the State of New Mexico, United States

Business address:
3028 Frontier Ave NE
Albuquerque, NM 87106
United States

Website: stalderandreid.co.uk
Email: clientservices@stalderandreid.co.uk
Telephone: +44 7723 658569

Please note: the business address above is not a public showroom, customer collection point or customer returns address.

Last updated: September 2026