Contact Information

If you need assistance with a product, an existing order, delivery, returns, warranty or any other aspect of shopping with Stalder & Reid, our Client Services team is here to help.

Stalder & Reid Client Services

For customer enquiries, please contact:

Stalder & Reid Client Services
Email: clientservices@stalderandreid.co.uk
Telephone: +44 7723 658569

You may contact us regarding:

• product enquiries;
• existing orders;
• delivery and tracking;
• returns and refunds;
• warranty and after-sales support;
• website assistance;
• privacy and data protection enquiries; and
• general customer service enquiries.

If your enquiry relates to an existing order, please include your order number and the email address used when placing your order so that we can assist you more efficiently.

Returns & Refunds

If you wish to request a return or have a question about a refund, please contact:

clientservices@stalderandreid.co.uk

Please include your order number and the product you wish to return.

Before sending a product back, please contact Client Services and follow the return instructions provided to you.

The appropriate authorised return address will be provided when your return request is reviewed.

Full information about return eligibility, return costs and refund processing is available in our Returns & Refund Policy.

Warranty & After-Sales

For warranty or after-sales assistance, please contact:

clientservices@stalderandreid.co.uk

Where possible, please include:

• your order number;
• the product name or manufacturer reference;
• a description of the issue; and
• photographs where they may help us understand the enquiry.

Warranty coverage may vary depending on the product and manufacturer. Please refer to the relevant product information and our Warranty Policy for details.

Privacy & Data Protection Enquiries

If you have a question about your personal information, privacy, data protection rights or wish to make a data protection complaint, please contact:

Stalder & Reid Client Services
Email: clientservices@stalderandreid.co.uk

Further information about how we collect and process personal information is available in our Privacy Policy.

UK Data Protection Representative

For matters specifically relating to the processing of personal data under UK data protection law, our UK Representative is:

Rodrigo Laimer Schmitt
Office 12 Initial Business Centre
Wilson Business Park
Manchester
United Kingdom
M40 8WN
Email: clientservices@stalderandreid.co.uk

Please note: this address is provided for UK data protection representative purposes. It is not a retail location, customer collection point or returns address.

Client Services Hours

Monday to Thursday: 8am–4pm London time
Friday: 9am–3pm London time
Saturday and Sunday: Closed

Stalder & Reid Client Services is also closed on UK public holidays. Enquiries received outside our Client Services hours will normally be handled during the next applicable business period.

Our Website

Website: stalderandreid.co.uk

Stalder & Reid operates as an online multi-brand retailer of watches, watch accessories and selected men's accessories for customers in the United Kingdom.

Business Information

Stalder & Reid is operated by PURA VIDA ECOM SOLUTIONS LLC, a limited liability company registered in the State of New Mexico, United States.

Legal business name: PURA VIDA ECOM SOLUTIONS LLC
Registered in: State of New Mexico, United States

Business address:
3028 Frontier Ave NE
Albuquerque, NM 87106
United States

Website: stalderandreid.co.uk
Email: clientservices@stalderandreid.co.uk
Telephone: +44 7723 658569

Visiting Our Locations

Stalder & Reid operates as an online retailer.

We do not currently operate a public showroom, retail store or customer collection point.

Orders cannot currently be collected in person.

Please do not travel to the business address, UK Representative address or any fulfilment location to collect an order unless Client Services has expressly confirmed otherwise in writing.

Returns Address

Please do not send a return to our business address or UK Representative address.

Return locations may vary depending on the product and circumstances of the return.

Please contact Stalder & Reid Client Services before sending an item back. The appropriate authorised return address and return instructions will be provided to you.

Contact Form

You may also contact Stalder & Reid through our online contact form:

Contact Stalder & Reid Client Services

Company Details

Trading name: Stalder & Reid
Legal entity: PURA VIDA ECOM SOLUTIONS LLC
Registered in: State of New Mexico, United States
Business address: 3028 Frontier Ave NE, Albuquerque, NM 87106, United States
Website: stalderandreid.co.uk
Email: clientservices@stalderandreid.co.uk
Telephone: +44 7723 658569

Last updated: September 2026